Welcome to the Architeg Prints shipping and payment policies!
Though you may find it's boring I encourage you to read it carefully since you may find answers on most of your questions.
The time I need to prepare an order for shipping varies (usually 2-5 business days). For details, see individual items.
ESTIMATED SHIPPING TIMES:
United States: 5-7 business days (standard) / 2-3 business days (express)
Canada: 8-14 business days
Europe: 5-14 business days
Everywhere else: 10-22 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Architeg Prints keeps your payment information secure and never receive your credit card information. Payments are processed through PayPal and its partners so you’re eligible for its customer protection feature, ensure that your payment is safe & secure and the order has met your expectations.
RETURNS & EXCHANGES:
- Custom or personalized orders
- Digital downloads
- Items on sale
I gladly accept returnsContact me within: 14 days of delivery.
Ship items back within: 30 days of delivery.
I don't accept exchanges or cancellationsBut please contact me if you have any problems with your order. I always tend to reply within 24h.
Refunds & ReprintsI strive for 5-star service and do my best to ensure you will get high quality product within a shipping deadlines.
But in case your order was damaged, lost in transit or you're not satisfied with the quality I'm pleased to offer either reprint free of charge or full refund.
The following items can't be returned or exchangedBecause of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of returnBuyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
FREQUENTLY ASKED QUESTIONS:
My order hasn't arrived yet:Please note that all posters are shipped with tracking id, so you could always check the status and location of your package.
If your order hasn't arrived after 2 weeks (US) or 4 weeks (rest of world) please check with your local post office or with front desk in your appartments, as they may well be holding it for you - even if you didn't receive a delivery notice. If it is not there I will be happy to send a free replacement or issue a refund at this point.
If you experince difficulties picking up your order from the transportation company I'm also happy to help by contacting them and investigate from my side.
Please note that if orders are returned to me or my print shop as 'unclaimed' or 'undeliverable', or an incorrect address is provided, I will not be able to refund the shipping cost. I will be happy to resend the order if the shipping fee is paid again (please contact me for details).
Sizing details:If you require a size that is not listed, please contact me, as I can usually accommodate custom size requests.
Care instructions:If the poster does gather any dust, you may wipe it off gently with a clean, dry cloth.
Gift wrapping and packaging:Prints are hand rolled in protective tissue paper and shipped in extra thick cardboard tubes. Up to 4 pieces per tube for smaller posters and up to 3 pieces per tube for large size posters.
Unfortunatelly, I can't offer a gift wrap right now, but I'm working to add this option in the nearest time. Subscribe to a newsletter to don't miss an update!
For personal use only.
You may not share/distribute the original files.
Architeg Prints © 2021